Position Summary

Under the supervision of the association development manager, the Outdoor Operations Coordinator is responsible for overseeing the landscaping plans and contracted services maintenance of 50-60 single family, townhome and condominium HOA common areas. Provide day to day management of the lawn, landscape, irrigation and snow removal service needs of the community associations. The hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday with an unpaid lunch hour. This position requires some work outside of normal working hours during the winter season. Overtime must be preapproved by supervisor.

Essential Duties and Responsibilities

• Builds critical, long-term, key relationships with vendors related to outdoor services including but not limited to lawn care, landscaping, snow removal, and irrigation.
• Complete work orders related to outdoor services either independently or in collaboration with a vendor and communicate effectively with customers. This position may require seasonal supervision of part-time grounds keeping staff.
• Develops appropriate expectations in regard to plant and tree replacements, lawn and landscape maintenance, snow removal, irrigation, and other outdoor services to homeowners and the community while focusing on maintaining a high level of curb-appeal at all times.
• Works in partnership with the Land Development, Hubbell Homes and Marketing departments to ensure positive customer experience and brand reputation.
• Actively works on industry-specific licenses and certifications to stay current on relevant industry trends.
• Evaluates the needs of landscape and design concepts at all property locations and provides the most appropriate, cost-effective and environmentally friendly solutions.
• Manages the bidding process, contract negotiations, scopes of work, and vendor relationships for all related service to be provided by HRC Association Management.
• Other duties as assigned and/or necessitated in the event of an emergency.

Education & Experience Requirements

• Minimum two year’s grounds maintenance, lawn care, and/or lawn applications required.
• Snow removal experience preferred.
• Irrigation experience a plus.
• In-depth understanding of the industry, local trades, pricing, and project management.
• Proficient with Microsoft Office Suite including Word, Excel, and Outlook

Success Factors (Skills & Behaviors)

• In-depth understanding of the industry, local trades, pricing, and project management.
• Ability to interact with vendors, subcontractors, and homeowners.
• Ability to understand how to work within a department budget.
• Ability to handle multi-task, prioritize, and meet deadlines.
• Ability to interact with all levels of management.
• Good interpersonal skills, conflict management, and relationship building with service delivery partners (internal and external).
• Proficient with Microsoft office suite including word, excel, and outlook.
• Access to a reliable phone with an active service/carrier.

Physical Demands-Work Environment

• Ability to frequently walk, kneel, bend, crouch, climb, crawl, etc. to reach items in need of repair or pulling weeds.
• Tolerance of all extremes of hot and cold weather (below 0 and above 100) frequently.
• Must be able to lift 50 lbs. occasionally to include but not limited to lift and carry ice-melt from ground to truck bed height on occasion, and shovel snow frequently during the winter. Lifts beyond 50 lbs. should be a team lift.
• Must be in a constant state of alertness to perform essential functions.